MedResolve AI
Medical bill analysis & resolution guidance
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Privacy Policy

Last updated: January 2026

MedResolve AI helps users understand medical bills and prepare potential next steps for resolving them. We aim to collect the minimum data needed to operate the service.

Plain-English Summary

  • We process the documents you upload to generate educational guidance.
  • We do not sell your personal information or use it for targeted advertising.
  • You can delete cases and documents at any time.

This summary is for convenience. The full policy below controls.

Information We Collect

We may collect the following categories of information:

  • Account information: basic identifiers needed to sign in and use the service (for example, an email address and user ID from our authentication provider).
  • Uploaded content: documents you upload (such as medical bills and EOBs) and information you enter related to a case.
  • Derived data: extracted text, structured charge data, analyses, and resolution plans generated from your uploads.
  • Usage and technical data: basic logs used for security, debugging, and reliability (for example, timestamps and request metadata).

Definitions

For clarity, the following terms are used throughout these policies:

  • “MedResolve AI” means the MedResolve AI website, application, and related services.
  • “Content” means documents and information you upload or enter into MedResolve AI, including medical bills, EOBs, notes, and related case details.
  • “Derived Data” means extracted text, structured charge data, analyses, plans, and action tracking generated from your Content.
  • “Service Providers” means third parties that help us operate the service (for example hosting, authentication, database, and document processing).

How We Use Information

We use information to:

  • Provide and operate MedResolve AI (including document processing)
  • Generate educational analyses, plans, and action tracking
  • Maintain security, prevent abuse, and troubleshoot issues
  • Improve product reliability and user experience

AI & Automation

MedResolve AI may use automated systems, including AI-based tools, to analyze uploaded documents and generate guidance. These systems do not make decisions for you and may produce incomplete or incorrect results. You should review outputs carefully before taking action.

MedResolve AI does not act on your behalf and does not contact providers, insurers, or billing entities for you.

Data Sharing

We do not sell your personal information. We may share information only in limited situations:

  • Service providers: vendors that help us operate the app (for example, hosting, database, authentication, and document processing). They are permitted to process data only to provide services to us.
  • Legal and safety: if required to comply with law or to protect the rights, safety, and security of users and the service.

Data Retention & Deletion

You may delete cases or documents at any time. Deleted data is permanently removed from active systems.

We may retain limited information where necessary for security, fraud-prevention, compliance, or operational integrity.

Security

We use reasonable safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Not HIPAA

MedResolve AI is not a healthcare provider and is not intended to be used as a HIPAA-covered service. Please avoid uploading information you do not want processed by this application.

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of MedResolve AI after changes means you accept the updated policy.

Contact

Questions or concerns? Email support@medresolveai.app